Careers at ECOM

For more than 170 years, ECOM has been secure the long-term future of coffee, cocoa, and cotton. 

 

As an origins-based business with operations across six continents, thousands of employees and customers such as Starbucks, Mars and Ferrero, as well as the mills that supply cotton to Levis, Ikea and H&M, ECOM offers some amazing career opportunities.

Become part of our family-owned business and you’ll be trained and supported to develop your skills and deploy them in the area that suits you best, whether that’s working abroad to innovate on the ground or creating seamless logistics solutions across our global supply chain. We’re pioneering, diverse and creative, and proud to be driven by exceptional people doing exceptional things. If you’d like to be part of our bank of talents, we’d love to hear from you.

Life at ECOM

Making a difference every day

With over 5,000 employees in over 40 countries, you’ll join a truly global and diverse network where we work as a family to drive creativity and innovation in every aspect of the business. Our work provides vital commodities to the world and we have the opportunity to make positive change. Our people are our most valuable asset and we want to ensure you thrive in your career.

We offer:

  • - Bespoke training
  • - Recognition and awards
  • - Dedicated career support
  • - Role-dependent opportunities for travel
  • - Competitive salary
  • - Benefits
  • - The chance to make a difference

ECOM is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

The aim is for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best.

Below you can find the positions we currently have open. For job opportunities in Mexico and Germany, or to apply spontaneously, please scroll. 

Vacancies

Sustainability

The Role: 

The Knowledge Management Specialist will be responsible for developing a Knowledge Management strategy, track program performance, support program reporting to partners, evaluate impact and facilitate learning among different program teams using Collaborating, Learning and Adapting Framework.

Main duties and responsibilities:

The Monitoring, Evaluation and Learning Manager (Meal) will be responsible for the design, coordination and implementation of the monitoring and evaluation, research, and learning framework of the Project. He/she will develop a systematic monitoring framework to improve the qualitative and quantitative evidence gathered for SMS Ghana.

Specific Duties:

Setting up the system:

  • Assist in the development and finalization
  • Assist in the development and/or finalization of clients program Work Plans and keep it updated in accordance with implemented activities.
  • Develop the overall framework, for project M&E, for example quarterly internal reviews, impact assessment, final evaluation, develop project Performance Monitoring Plan with relevant data collection systems.
  • Review the quality of existing data in, the methods of collecting it, and the degree to which it will provide good baseline statistics for impact evaluation.
  • Develop baseline data for each project component and for all project indicators.
  • With collaborating project managers, regional managers etc, review their existing approaches and management information systems and agree on any required changes, support and resources.
  • Develop a plan for project-related capacity-building on M&E and for any computer-based support that may be required.
  • Organize and undertake training with collaborating partners on M&E as required.

Implementation of M&E and coordination:

  • Collect data on a regular basis to measure achievement against the performance indicators.
  • Check data quality.
  • Maintain and administer M&E database for SMS Ghana; analyze and aggregate findings.
  • Support project progress reporting, client quarterly and end of year reviews and final evaluation.
  • Identify areas where technical support to Data Insight on M&E standard requirements.
  • Identify lessons learned and develop case studies to capture qualitative outputs for all projects. Provide advice to PMs and RMs on improving project performance using M&E findings.
  • Support the Client Engagement lead to design and lead the implementation of a Knowledge Management strategy for our cocoa sustainability related program activities working with Data Insights and key team leads.
  • Promote a collaborative  knowledge sharing culture among program teams
  • Support the establishment of mechanisms and execution of Knowledge Management strategies for  documenting best practices and lessons from program operations

Communication:

  • Produce reports on M&E findings and prepare presentations based on M&E data as required.
  • Work with the Client Manager to produce quarterly and annual reports.
  • Provide Project Managers and RMs with management information she/he may require.
  • Check that monitoring data are discussed in appropriate forum and in a timely fashion in terms of implications for future action. If necessary, create such discussions to fill any gap.
  • Perform other duties as may be assigned by the SMS General Manager and the Business Head.

Qualifications requirements:

Education: First level university degree in statistics, demographics, Advanced certificate in M&E, statistics or economics preferred.

Experience:

  • Minimum of Five (5) years of professional experience in an M&E position responsible for implementing M&E activities.
  • Experience in designing, implementing, and operating project M&E systems from project initiation to closeout stages.
  • Experience in designing and managing beneficiary monitoring and database systems.
  • Experience in strategic planning and performance measurement, including indicator selection, target setting, reporting, database management, and developing M&E and performance monitoring plans.
  • Knowledge of the major evaluation methodologies (e.g. qualitative, quantitative, mixed-method, and impact) and data collection and analysis methodologies.
  • Experience in planning and managing surveys.
  • Experience in developing and refining data collection tools.
  • Experience with data quality assessments and oversight.
  • Experience in managing and providing training to partners and target beneficiaries.

Qualities & Skills: 

  • Good knowledge of programme implementation, monitoring and evaluation techniques and practices.
  • Familiarity with impact assessment an advantage
  • Familiarity with some of the substantive issues handled by the project such as labour inspection, labour law enforcement, social dialogue.
  • Good knowledge and experience regarding gender mainstreaming.
  • Good moderation, facilitation and training skills.
  • Demonstrated ability to liaise and negotiate with government and social partners.
  • Ability to perform a variety of conceptual analyses required for the formulation, administration and evaluation of projects.
  • Excellent analytical skills.
  • Ability to work in a team and good interpersonal skills.
  • Good computer applications skills.
  • Good organizational skills.
  • Ability to deal with people with tact and diplomacy.
  • Ability to work independently with a minimum of supervision.
  • Ability to work under time pressure and meet deadlines.
  • Ability to work in diversified environments.

Logistic/Documentation

Founded in 1996, Mercanta are importers of specialty-grade green coffee with a focus on investing in quality and relationships. We source a huge variety of coffees from over twenty producing countries, distributing to a network of small to medium-sized boutique coffee roasters across the globe. With offices in London, Seattle, Singapore, Dubai, Glasgow, Berlin, and Guatemala City, Mercanta’s overarching goal is two-fold; to maximize financial returns for coffee farmers by encouraging the production of specialty coffee in exchange for premiums, and to deliver a quality product combined with a bespoke, efficient, and streamlined service.  

We are continuously on the hunt for motivated individuals who can help the business achieve these goals and currently, we are looking to fulfill an Logistics & Compliance Coordinator role in London. The successful applicant will be trained in-house by our experienced team whilst working closely with the Managing Director, Regional Managers, and the Traceability team to fulfill their day-to-day objectives and tasks. Following the completion of their probation period, they will also have an opportunity to study at our state-of-the-art training center; the London School of Coffee.

The Role

  • Sole management and coordination of outbound logistics for the UK & the Middle East including analysing efficient trade routes and coordinating shipments in an effective manner.
  • Establishing and maintaining good relationships with logistics service providers in the UK & the Middle East.
  • Part-management of SPOT position and communication with the Vollers Group & the DMCC (warehouses).
  • Working with our Traceability Team and parent group company, ECOM Agrocorporation, in assisting with the following work:
    • complying with EU Deforestation Regulation
    • developing and maintaining processes to map Mercanta’s supply chain
    • managing data relating to supply chain mapping
    • achieving carbon-neutral objectives

Skills & Experience 

  • Minimum of 3 years experience within a shipping/logistics role ideally within a commodities, agriculture or food type industry.
  • Ideally experience within coffee and or supply chain environment but at least a genuine interest and passion for coffee.
  • Educated to a bachelor’s degree standard or equivalent industry experience.
  • Excellent communication skills contributing to relationship-building and management.
  • A team player willing to step outside of their job description to assist colleagues when required.
  • Comfortable working independently and as part of a small team.
  • Fluent in English, written and spoken.
  • Well-organised, intuitive, and self-motivated.
  • Excellent skills within Microsoft Suite.
  • Proficiency in SAP ByDesign preferred.

Location: Kingston Upon Thames - London, UK

 

The Role
The role is conversely responsible for the success of the organization's export demands by coordinating shipments, ensuring compliance with international trade regulations, and managing export supervisory, pre-shipment, and post-shipment team members to bring accuracy and potentiate shipment operations.
 

Key Responsibilities 

  • Ensure proper adherence to destination documentation requirements as stipulated in the shipping instructions.
  • Prepare an accurate report of all Nigeria-origin export shipments to the Business Head and the Trade team in Dubai.
  • Responsible for scheduling inspections with regulatory agencies for statutory documents: NAQS (NON-GMO & PHYTOSANITARY CERTIFICATE), NDLEA & Customs
  • Responsible for raising NXPs, stakeholders’ verification for inspection requests, NESS payments, and retrieval of CCI.
  • Keep records of inflows to match funds with NXP value for proper reconciliation with the finance team and designated bank.
  • Manage and leverage contacts within the port, shipping lines, customs, and inspection agents to mitigate delays in transit time from the warehouse to the port of destination.
  • Negotiate and collate cost-effective freight rates from shipping lines as requested by the Business Head.
  • Provide and coordinate the training of export team members on recent export operations process in Nigeria.
  • Keep accurate reports of forwarding charges, terminal handling charges, export & fumigation levy, and quality inspection surveyor's payments for proper reconciliation.
  • Organize meetings with all logistics team members to discuss issues that are pertinent to the operations.
  • Send updates of all pending freight payments to the Dubai team to maximize the timeline in our documentation process.
  • Assess and coordinate all operations of vessel planning with the cargo readiness team to avoid renomination charges and delays within the terminal.
  • Manage all Export Expansion Grant (EEG) filing for proper documentation and upload on the EEG web portal before the deadline.
  • Provide decisive ideas & suggestions to the ENS Business Head on new processes that can be utilized.

Qualifications/experience and skills 

  • BSc. in Business Administration, Logistics and Supply Chain Management or any Maritime related field
  • At least 7 years’ experience in logistics management preferably in an import and export operations
  • High level of accuracy in checking and processing information.
  • Concise verbal and written communication.
  • Good and timely decision-making prowess.
  • Accountability and strictly confidential
  • Analytical skills – ability to develop reports for management decision using excel and ppt
  • Ability to lead by example and take ownership.
  • Excellent knowledge in raising NXPs, stakeholders’ verification for inspection requests, NESS payments, and retrieval of CCI
  • High level of integrity 

The Role 

We are looking for an Operations Specialist to focus primarily on our Ghana operations.  Working with the Trade team the individual will be responsible for the physical shipments of cocoa beans to our customers. Duties will include:

• Working with the Operations Manager to provide logistic support to the trading team

• Liaising with our overseas operations, suppliers, shipping lines, freight forwarders and warehouse partners

• Monitoring of shipments, agreements and all related documentation.

• Checking & processing invoices for payment and liaising with the Accounts team.

• Timely and accurate entering of data to our in-house system

• Stock management – reconciliation of stock confirmation from 3PL/4PL providers with our in-house system

• Primary contact for Insurance Claims, submitting monthly insurance declarations and reporting

• Position keeping

• Managing stock and deliveries to the terminal market (ICE)

Skills & Experience 

• At least 7 years proven experience in shipping/logistics within a similar environment.

• Commodities related experience preferred

• Highly organised with the ability to track and manage variety of shipments within a busy period.

• Familiarisation with warehousing/freight etc

• Knowledge of demurrage/detention claims

• Prior experience of insurance

• Excellent Excel and system skills

• Excellent communications skills

 

The role will involve some travel, both to origin countries as well as 3PL/4PL providers across Europe

For our Traffic Cotton Team based in Switzerland, we are seeking a detail-oriented Logistic Operator.

Key responsibilities:

  • Transmission and monitoring of shipping instructions to suppliers, freight forwarders and customers
  • Logistic operations, follow up shipments
  • Issuance and presentation/negotiation of shipping documents to our clients/banks (with and without letters of credit)
  • Data entry and verification in our internal systems (Navision,...)
  • Liaison and coordination with suppliers, freight forwarders/shipping lines, customers and agents
  • Collaboration with colleagues from ECOM origins (India, Brazil, Africa, Mexico, China and USA)
  • Interaction with the accounting, treasury, trade and risk departments

Profile :

  • Holder of a Swiss Commercial Certificate of Capacity or similar education
  • 1 to 3 years work experience in logistics or trading related experience would be advantageous
  • Knowledge in sustainability and certifications process is a plus
  • Dynamic, open and proactive person
  • Sense of precision, detail and organization
  • Stress resistant
  • Self-starter with capacity to adapt to fast changing environment
  • Strong team spirit and service
  • Fluent in English and French, Spanish an asset
  • Good computer skills (MS Excel, AX, iRely or other similar ERP)
  • Swiss citizen or holder of a valid work permit

Contact and Information:

  • Starting date:  as soon as possible
  • Location: Pully
  • Please note that the successful candidate must hold a work permit valid in Switzerland or a Swiss or European passport
  • Please apply via www.jobup.ch ( https://www.jobup.ch/fr/emplois/detail/b1e12961-1703-45d2-841e-230f20d52abb/?source=b2b_preview) 

 

Research

Our Research Team is based in London with sub teams in our origin offices across the World.  The team provides research to the cocoa, coffee, cotton and other businesses within the Group.  The Research department provides detailed supply & demand analysis and market insights for each specific commodity to create an in-house trading edge as well as supporting our customers.  Supply side projections are supported by extensive fieldwork and survey operations.  Analysis of import and export data and subsequent trade flow analysis contributes to global demand estimates both in consuming countries and in terms of domestic consumption and potential import requirements at each origin.  Information and data is collected from both internal and external sources and is managed by the Senior Coffee Analyst.

The Role

We are currently looking for a senior research analyst to focus on coffee S&D analysis and reporting. The individual will coordinate external sources of market relevant data & information and combine with data flowing to the research desk from our global origination teams & merchandising centres.  The successful candidate will be responsible for enhancing and fully utilising the advantageous data held across the wider group.

As Coffee is a leading commodity within Ecom, the individual will deal with a diverse range of stakeholders & customers across the business, for which research is a key part of their business.

Key Responsibilities:

- Collect & maintain a large and complex database of coffee statistics ensuring that production data is up to date and accurate. Keep the approach towards demand dynamic and reflective of the different markets forces at play. Other areas of focus should be on exports, imports, trade flows, stocks, local prices/differentials and consumption.

- Regular reporting for internal and external use, such as; weekly reports, meeting summaries and monthly updates. This information will be used to keep internal stakeholders up to date with changes affecting the market. 

- Host and minute regular internal coffee trade meetings, ensuring agenda is always relevant to driving forces within the market.

- Prepare presentations for customers across the different profit centres aimed at supporting the trade and sales teams, whilst collecting information that can be used to understand more what is going on in the industry & market.  

- Engage fully with an internal network of agronomists and local origin specialists to help inform your centralised research. Be fully engaged with the various origins to ensure that research is being conducted efficiently and accurately. 

- Analyse the markets and keep traders updated with important insights. This might be used to support the physical or paper side. You should always look for innovative ways to track changes and make predictions about what could happen in the future. 

- Keep up to date with the other commodities, such as cocoa and cotton and identify innovative methods & techniques that could be used to strengthen coffee analysis.

Skills & Experience

- A minimum of 5 years plus relevant commercial experience within a commodity research environment.

- Specific experience in coffee and/or soft commodities is critical to this role.

- A relevant degree (or equivalent) in an agriculture, economics, mathematics (or similar scientific subject with quantitative background).

- Knowledge and experience of agricultural commodities is essential, ideally gained through work experience.

- A customer-focussed approach to ensure reporting is tailored for the end-user requirements.

- Ability to pragmatically evaluate markets and data (absorbing & refining information) in order to develop and clearly communicate a dynamic view of the coffee market.

- A good understanding of physical and futures markets.

- Ability to communicate on a multi-national basis with trekking teams, agronomists, origination centres and to stakeholders within the business, particularly within trading and merchandising.

- Ability and willingness to travel for periods of time.

- Excellent Excel Skills is essential.

- Experience with other data analysis tools (eg Python, R, etc) would be advantageous.

- Excellent organisation and communication skills.

- Language skills in Spanish and/or Portuguese would be useful.

Finance/Accounting/Controlling/Risk Management/Treasury

For our Nuts and Ingredients office based in Dubai, we are seeking a detail-oriented and experienced Accountant to join our Finance team. The successful candidate will be responsible for managing financial transactions, ensuring compliance with accounting standards, and providing accurate financial reports.

Key Responsibility : 

  • Recording and Posting of daily cash receipts & payments in the Accounting system and apply to customer & vendor accounts and reconcile discrepancies.
  • Creation of counter party in the system after verification of relevant documents and Approvals from concerned person.
  • Daily reconciliation of all Bank Accounts.
  • Verify the due dates, ETA and monitor overdue AR and follow-up with Traders / Customers. & preparation of AR ageing every week.
  • Reconciliation of AP & vendor advances.
  • Monitor customer advances and follow-up the overdue advances with Trader/Traffic/Customer and enters advances into accounting software and verifies accurate accounts and amounts are entered.
  • Preparation of Online payments with relevant supporting & Approval and validate the entries are posted in Navision and check the balances of Accounts before processing the payment.
  • Provide the payment Approvals, supporting, Navision entries for payment Authorization. Verification of TMS & do FPC for new counterparty payments.
  • Reconcile & post purchase and sales Invoices, DN & CN and other commodity related expenses daily.
  • Post and process journal entries to ensure all business transactions are recorded ·
  • Recording and monthly reconciliation of inter-company transactions and inter-company balance confirmation.
  • Posting of Commodity expenses after Approvals with relevant supporting.
  • Respond to Trader/Traffic/Customer/Vendor inquiries and resolve Reconciliation issues or disputes in a professional and timely manner.
  • Perform regular GL, Customer & Vendor account reconciliations to ensure all receipts & payments are accounted for and properly posted.
  • Prepares analysis of accounts on a monthly basis.
  • Update the provision entries before the end of the month.
  • Assist in the preparation of monthly financial statements, review and other reports as needed.
  • Assists with month-end and year-end closings, budgeting and annual financial statement audits.
  • Assist in Corporate tax preparation and filing activities and ESR reporting.
  • Perform/Assist in document/forms preparation to Banks, DMCC and Filing of all accounting / documents properly.
  • Monthly review of inventories
  • Monthly review of open contracts’ evaluation established by the traders
  • Brokers accounts Reconciliation


Accountant Profile in UAE :

  • Bachelor’s degree in Accounting, Finance, or related field. CPA, ACCA, or CMA certification preferred.
  • Minimum of 3-5 years of accounting experience, preferably in the UAE or GCC region.
  • Experience with Navision/cognos is a real asset
  • Fluent in English, other languages a plus
  • Proficient in Microsoft Excel
  • Proactive, dynamic and multi-task
  • Good communication skills and strong sense of responsibility
  • Ability to work independently
  • Rigorous, with strong attention to detail and accuracy

Contact and Information:

  • Starting date: as soon as possible
  • Full time position
  • Location: UAE

 

For our Nuts and Ingredients office based in Dubai, we are seeking a detail-oriented and experienced Accountant to join our Finance team. The successful candidate will be responsible for managing financial transactions, ensuring compliance with accounting standards, and providing accurate financial reports.

Key Responsibility : 

  • Recording and Posting of daily cash receipts & payments in the Accounting system and apply to customer & vendor accounts and reconcile discrepancies.
  • Creation of counter party in the system after verification of relevant documents and Approvals from concerned person.
  • Daily reconciliation of all Bank Accounts.
  • Verify the due dates, ETA and monitor overdue AR and follow-up with Traders / Customers. & preparation of AR ageing every week.
  • Reconciliation of AP & vendor advances.
  • Monitor customer advances and follow-up the overdue advances with Trader/Traffic/Customer and enters advances into accounting software and verifies accurate accounts and amounts are entered.
  • Preparation of Online payments with relevant supporting & Approval and validate the entries are posted in Navision and check the balances of Accounts before processing the payment.
  • Provide the payment Approvals, supporting, Navision entries for payment Authorization. Verification of TMS & do FPC for new counterparty payments.
  • Reconcile & post purchase and sales Invoices, DN & CN and other commodity related expenses daily.
  • Post and process journal entries to ensure all business transactions are recorded ·
  • Recording and monthly reconciliation of inter-company transactions and inter-company balance confirmation.
  • Posting of Commodity expenses after Approvals with relevant supporting.
  • Respond to Trader/Traffic/Customer/Vendor inquiries and resolve Reconciliation issues or disputes in a professional and timely manner.
  • Perform regular GL, Customer & Vendor account reconciliations to ensure all receipts & payments are accounted for and properly posted.
  • Prepares analysis of accounts on a monthly basis.
  • Update the provision entries before the end of the month.
  • Assist in the preparation of monthly financial statements, review and other reports as needed.
  • Assists with month-end and year-end closings, budgeting and annual financial statement audits.
  • Assist in Corporate tax preparation and filing activities and ESR reporting.
  • Perform/Assist in document/forms preparation to Banks, DMCC and Filing of all accounting / documents properly.
  • Monthly review of inventories
  • Monthly review of open contracts’ evaluation established by the traders
  • Brokers accounts Reconciliation


Accountant Profile in UAE :

  • Bachelor’s degree in Accounting, Finance, or related field. CPA, ACCA, or CMA certification preferred.
  • Minimum of 3-5 years of accounting experience, preferably in the UAE or GCC region.
  • Experience with Navision/cognos is a real asset
  • Fluent in English, other languages a plus
  • Proficient in Microsoft Excel
  • Proactive, dynamic and multi-task
  • Good communication skills and strong sense of responsibility
  • Ability to work independently
  • Rigorous, with strong attention to detail and accuracy

Contact and Information:

  • Starting date: as soon as possible
  • Full time position
  • Location: UAE

The Role: 

The Financial Controller for our business based in Lagos and will oversee the financials of multiple legal entities owned by ECOM Nigeria. The role will manage robust accounting processes and controls that lead to the delivery of timely and accurate financial reports for all businesses in Nigeria. The role will include coaching and mentoring the Accounting team.

Key Responsibilities include :

  • Supervise all accounting for Ecom Nigeria (all legal entities)

    • Supervise monthly cutoff/intercompany/valuation/close process

    • Adequacy of provisions and accruals

    • Produce management accounting analysis for all businesses

    • Oversee Cognos input for all Ecom Companies in Nigeria

  • Financial Accounting 

    • Manage annual audit and all statutory reporting; manage ICS

    • Contracts and forward books

    • Preparation/review of all commodity forward books

    • Produce timely and accurate financial reports 

    • Analysis of reserves vs actual costs

  • Run tax planning and compliance for Ecom Nigeria with the Tax team.

    • Corporation tax and any VAT/direct taxes applicable

  • Manage govt compliance and work relating to Banking, Export grants and liaising with lawyers and legal issues.

  • Treasury oversee payment/receipts process

    • Work with Treasury to manage Ecom Nigeria liquidity and develop local bank relationships

    • FX position management for Ecom Nigeria

    • Backup to product controllers for origin funding requests

  • Credit control 

    • Oversee counterparty risk process, including weekly credit control process for all Companies

    • Manage supplier advances with commodity teams

  • Overhead control and analysis for all Ecom Nigeria companies (PC and shared service)
  • Coordinate and consolidation of all annual budgets and forecasts
  • Maintain an efficient system of accounting records 
  • Improve the Company’s set of controls and budgets designed to mitigate risk  
  • Enhance the accuracy of the company's reported financial results
  • Ensure that reported results comply with generally accepted accounting principles
  • Lead, coach and mentor a team
  • Manage activities associated with process improvements, timely reporting and the development of appropriate systems to ensure that financial transactions, policies and procedures are in line with the Company’s objectives

Qualifications/Requirements

  • An advanced degree in accounting & costing, business or finance
  • A Minimum of 7 years relevant professional experience, ideally in the Commodity, agricultural sector, trading or food & beverage industry
  • A thorough understanding of business, financial and Accounting principles and practices
  • Excellent mathematical and analytical skills with advanced knowledge of Excel & PowerPoint
  • Knowledge of SAGE ERP will be an added advantage.
  • Strong interpersonal skills, ability to build trust and relationships with employees and business managers
  • Strong communication skills (written & oral)
  • Ability to work in an entrepreneurial, multicultural, multidisciplinary team and deliver high-quality work within deadlines to meet objectives
  • Prior experience in Nigeria or West Africa would be a major plus


 

Administration

ECOM USA, LLC is the ECOM Group’s US-based cotton sourcing and merchandising entity ECOM USA, LLC is one of the leading handlers of US cotton and is headquartered in Dallas, Texas. The company is active in sourcing, storing, selling and shipping from across the Cotton Belt to clients domestically and around the world.


ECOM USA offers a range of cotton including US Cotton Trust Protocol bales, GOTS-certified organic cotton, and Transitional Organic cotton certified by the Texas Department of Agriculture. The company was also an early adopter of Better Cotton and has supported the program for many years. In 2022, ECOM USA became the first cotton merchant to be certified regenagri®. ECOM USA offers 3rd party verified and certified cotton that is 100% traceable from grower to mill. Verde by ECOM is the brand in which cotton handled in this program is marketed.


As of May 2024, ECOM USA is soliciting bids to perform contract work under the program Climate-Smart Cotton Through a Sustainable and Innovative Supply Chain Approach, award number NR233A750004G043. This is a USDA-funded Partnerships for Climate-Smart Commodities grant program.

PLEASE ATTACH THE PROPOSALS TO THE COVER LETTER BOX IN YOUR APPLICATION


Program Contact
Attn: Courtney Hodges
climate-smart-cotton@ecomtrading.com

Please upload your CV and upload your proposal using the cover letter upload box. 


RFP Schedule of Events


● Deadline for Proposals: Wednesday, June 19th, 2024
● Questions regarding this project may be submitted by Bidders between the time of
posting and before 5PM CST on Friday, June 14th, 2024
● Responses to questions submitted within the approved time frame above will be
answered within 3 business days.
● Deadline for Selection of Preferred Services Provider: Friday, June 28th, 2024
ECOM USA reserves the right to close the application period early if 20 or more applications are received before the Deadline for Proposals provided above.
Contract Overview
 
 To support the successful delivery of this program, ECOM USA is seeking to contract with a Sustainability Services Manager that has prior experience with U.S. cotton production, industry sustainability certifications, and cotton sustainability projects and marketing initiatives. The contract services provider will advance the achievement of project goals by supporting ECOM USA with the development of markets for Climate-Smart Cotton and sales-related activities.


The Sustainability Manager, Client Services and Marketing will lead efforts to market Verde by ECOM cotton to brands and retailers and coordinate among ECOM Cotton’s sustainable supply chain partners. Verde by ECOM is the ECOM Cotton group’s offering of certified sustainable, traceable cotton, combined with support services and, in a growing number of projects, farm and climate data. This role will ensure alignment in understanding of certification programs utilized, will help promote awareness and education as to Verde by ECOM oerings and act as a liaison between ECOM internal departments and producers, and mill clients and brands / retailers seeking supply chain documentation, information and data related to sustainability programs, traceability, and marketing.


Location: New York City area or Eastern United States preferred

Type: Contract


● 20−40 hours per week
● Must be a registered U.S. entity or be able to register as a U.S. entity in time for the
project start date
● Period of Performance: July 2024 to May 2028 or completion of project goals


Responsibilities


The selected services provider will fulfill the following services and requirements on behalf of ECOM USA for its USDA Climate-Smart Commodities Grant project:


● Support the Trade team’s marketing of Verde program cotton to brands and retailers - particularly on the East Coast of the United States


● Contribute to Verde program design and strategy refinement through feedback based on interactions with supply chain partners to ensure ongoing sales of Climate-Smart Cotton


● Collaborate with the ECOM Group Marketing and Communications Department, 5 Loc Cotton, Arva Intelligence, Research Partners, value chain partners (mills, etc.), and industry publications to create and deliver Verde program informational materials
 
 ● Coordinate among internal ECOM departments and relevant contacts at brands / retailers and mill clients to:
○ Coordinate supply chain mapping and due diligence initiatives
○ Communicate traceability and other requirements for participation
○ Ease the flow of information and documents related to chain-of-custody
and traceability documents, sustainability certifications and climate/environmental info; identify and resolve problems and provide support to partners and commercial teams
○ Help supply farm narratives, photos and storylines for use in marketing while respecting farmer data and privacy issues
○ Provide informational updates regarding the evolving regulatory environment


● Attend industry events and give in-person and virtual presentations in order to support industry awareness of ECOM’s sustainable cotton projects


● In coordination with ECOM commercial team, help organize farm visits and field tours where applicable


● Coordinate and provide training for commercial teams regarding sustainable / traceable processes and evolving regulatory requirements 


Requirements


● 5+ years experience in a similar role working with apparel/textile industry environmental and sustainability programs
● An understanding of sales and export requirements associated with agricultural commodities in the context of international trade
● Excellent written and verbal communication skills in English, with additional language capabilities a plus
● Experience with sustainability certifications and chain-of-custody of GOTS, BC, USCTP, regenagri or similar programs is a must
● Thorough understanding of the apparel and textile industry
● Understanding of Climate-Smart Cotton farming practices
● Passionate about sustainability and committed to drive positive change in the
industry
● Advanced capabilities in MS Office programs (such as Excel, PowerPoint, etc.)
● Ability to analyze data in order to monitor for value chain compliance as well as make
recommendations for continuous improvement
● Excellent organization, technical knowledge and problem-solving skills
● Professional with an ability to represent the brand while engaging with external
stakeholders
● Creative problem solver with a holistic results-oriented mindset
● Some travel required

 Proposal Format

Proposals responding to this Request for Proposals should not exceed 5 pages. Utilize the following outline in your proposal submission:


1. Introduction
2. Overview of relevant experience in relation to the Responsibilities and Requirements
set forth
3. Appendix with support documentation


Bidders are free to use their own format for the technical and financial aspects of the proposal. Ensure that all elements of the proposal are clear and well organized to ensure ease and timeliness of review. Include clear examples of relevant work with redactions as needed for privacy and non-disclosure considerations.


Selection Criteria


ECOM is committed to conducting business in an ethical, legal, environmentally, and socially responsible manner. As a business, we always operate with honesty and integrity and strive to have good corporate governance that builds trust and engagement with our stakeholders. The selected services provider will be expected to adhere to ECOM Group policies and codes that build a framework for our corporate responsibility.


Selection criteria for this request for proposals include but are not limited to:


● Demonstrated ability to perform the services outlined
● Demonstrated understanding of the required tasks
● Prior experience in the cotton industry and/or relevant education
● Compliance with RFP timelines
● Cost eciency
● Industry reputation
● An individual applicant with a U.S.-based entity


Selection will be considered finalized once both parties have entered into a 3rd Party Services Agreement, which will be initiated by ECOM USA

Keynote Coffee is based in Cheltenham and is part of the ECOM Group and connect roasters to speciality, certified and high commercial coffees from producing Global communities, acting as sourcing agents and service providers. 

The Role:

We are looking for a candidate to join ECOM’s new coffee importing business, Keynote Coffee. This is an exciting opportunity to help build a new business from the ground up, whilst also having support from and exposure to one of the largest coffee trading companies in the world.

Keynote Coffee is being created to serve the growing demand in Europe for sustainably sourced high quality coffees. The candidate will be given the opportunity to fully immerse themselves in the movement of coffee from the farm to the point of export.

The role is to work with this small Business team to provide Shipping, Trade and Administrative support. The role will involve exposure to all areas of the business, such as operations, trading, shipping, and coffee quality control.

Responsibilities:

The role will provide general proactive support to the team and will include but not be restricted to the following:

  • Contributing to coffee quality control, including daily cupping
  • Roasting and sample management
  • Managing inbound and outbound logistics
  • Developing new leads for the business
  • Supporting trading and customer operations
  • Assisting with general administrative tasks
  • Working with the Shipping Manager to provide logistic support to the trading team.
  • Stock management.
  • Monitoring of shipments, agreements and all related documentation.

Skills

  • Excellent communication and interpersonal skills
  • Proficient in problem solving
  • Strong organisational skills
  • Degree in a relevant field
  • Determination to succeed in a competitive environment
  • Intermediate Excel and system skills

Desirable Skills

  • Knowledge of a similar background would be useful (business, logistics, commodities)
  • Fluent in a second language other than English
  • Full UK driving license
  • Genuine interest in coffee

 

Role:

The Business Intelligence Analyst will work with the Operations team across the different commodities and corporate functions with the goal of developing, supporting, and implementing business intelligence solutions using Power BI across its Commodity Trading and Risk Management system as well any other systems the company operates in.

This role will apply Microsoft Power BI across the enterprise to build new solutions for reporting and analytics, including model development, data visualizations, and governance. The position will also gather and analyze business requirements, plan, prepare, implement, and deliver solutions to production. The individual will collaborate with the Transformation team, Business Stakeholders and IT to validate the proposed architecture solution in order to enable the team to provision estimates, develop plans and prepare implementation approaches. 

The company’s new global CTRM (iRely) has Power BI embedded. The company is also investing in a Microsoft CRM globally. This role aims to maximize the power of that near real time reporting CTRM with its embedded Power BI, as well as accessing non CTRM data in addition, and supporting the new future CRM, for further management reports, dashboards, business decision support, operational reviews and internal due diligence projects. The role will act as an internal consulting service to businesses and senior management, on request, for special analytics related to bespoke requests and studies. The person is therefore responsible for both collecting and analyzing data to support near real time performance and risk monitoring and future business decisions. Duties include data modelling, designing data analysis methodologies and compiling reports primarily for senior management. Business acumen and analysis experience are the priority skillsets, combined with Power BI expert user knowledge, given the focus on providing valuable insight to our business.

Key responsibilities: 

  • Liaise with internal stakeholders to identify areas of the business that could benefit from analysis, or improved more accurate analysis, including replacing existing solutions if appropriate.  This will later expand to external stakeholders, including future additional reporting  services to customers or feeds to customer portals
  • Review and opine on data collection processes and validity of information stored.  This includes examining and eliminating processes and procedures that contribute to unreliable or faulty data being collected and consumed, and improvement or streamlining of processes that increase efficiency
  • Understanding laws surrounding the collecting and processing of data and ensuring compliance in all reports and data usage (including GDPR)
  • Working closely with IT to ensure data collection and storage systems are secure, robust, value for money and business friendly
  • Use global data to gain and identify valuable insight into the way the business runs and patterns or anomalies
  • Prepare for predictive analytics after the CTRM and new global data lake is implemented
  • Developing PowerBI strategy for managing multiple PowerBI initiatives across the group company, including integration with embedded Power BI in iRely CTRM  
  • Developing visual reports, dashboards and KPI scorecards using Power BI 
  • Connecting to data sources, importing data and transforming data for Business Intelligence. 
  • Keeping PowerBI efficient & lite which will allow quick & fast reporting / simulations etc  
  • Excellent in analytical thinking for translating data into informative visuals and reports. 
  • Act as Workspace Admin, create & grant access to a new workspace, assign user groups or individuals etc. 
  • Serve as the conduit between the client business stakeholders and the IT team. 
  • Conduct testing of solutions developed and assist in validating outputs, conduct troubleshooting, and support existing solutions.
  • Work in complex environments while performing multiple activities on concurrent development projects and existing production processes.
  • Set up and automate Power BI platform-related activities using scheduled refresh, subscriptions, and power automate.
  • Work independently with Senior Stakeholders.
  • Develop Export User network within the organization in order to fully utilize the solutions and gather feedback of future solutions.  Drive adoption of this centrally provided service globally
  • Maintain a global database of all prior Power BI reports that any future PC or manager could access or adapt for their own bespoksebespoke purposes, in order to more efficiently manage global report demands, but also ensure single best source of the truth, given multiple data sources

We are looking for individuals who following profile:

  • Excellent mathematical and/or statistics skills, data mining and data visualization techniques
  • Bachelor’s Degree in any subject that requires an understanding of data management, business processes and operations (e.g. Business, Business Administration, Finance, Economics, Engineering Computer Science, Data Science, or related field other degree equivalent.
  • 5+ years of experience working with data analytics and prior Power BI proven experience, including prior roles as data analyst, data reporter or business analyst. 
  • Expert experience with the Microsoft Power BI and how to troubleshoot and find opportunities for automation to streamline the day-to-day Operations of the platform
  •  Experience in Micrososoft’s wider portfolio of products is an advantage, including its CRM and Dynamics ERP as other core data sources and usages.
  • Assist in Power BI System Governance & Tenant Management 
  • Strong experience in developing visual reports, dashboards and KPI scorecards using Power BI 
  • Design and develop datasets, dataflows, row level security etc 
  • Ability to effectively communicate in writing and orally with a wide range of audiences and maintain interpersonal relationships. 
  • Ability to work within time constraints and manage multiple tasks against critical deadlines. 
  • Ability to perform basic problem solving and apply critical thinking, deductive reason, and inductive reasoning to identify solutions. 
  • Experience in working with virtual & global team across different time zones. 
  • Experience working in an international environment.
  • Intellectually curious; self-driven and self-motivated to experiment and play with global data with a view to “surprise and delight” for internal customers from volunteered self-driven new reports that could help the business or reveal insights.
  • Problem solving skills and creative thinker; highly methodical and well organized in approach.
  • Commodities experience preferred given complex concepts within our commodities data and interpreting it for trends and recommendations; ideally prior experience of near real time reporting environments involving a CTRM; prior iRely operating knowledge a distinct advantage.
  • Experience in project management and overseeing processes from conception to completion also helpful.

Project Management

Summary

First Mile projects are a key component for ECOM as an origin integrated trading company and have been a focus of our sustainability, traceability, and impact work for a long time. With recent updates in the EU regulations and increased stakeholder pressures, data capture within the first mile of our supply chain is now more important than ever. ECOM’s First Mile technology project is a key within the group as we work to increase transparency and traceability to support business and regulatory needs with timely deadlines, and as we deliver a digital product that can support ECOM’s ongoing sustainable commitments going forward across all commodities.

This project is working in an agile environment with developing business needs as the regulation changes and new pressures and requirements become known.

The Role

The Business Analyst will work with the First-Mile Product team, within the larger global First Mile Project and Transformation Team and will provide business knowledge and support to assess, report and assist with the deployment of the First Mile product in the different businesses within the Group in different origin countries.

This role is based on London, but will be working with different businesses within the Group, spending time in their location to be able to record and analyse current ways of working to the point of implementation and post implementation analysis.

Responsibilities

Tasks will include:

  • Develop cross commodity business insight to be able to support the optimisation and development of business processes
  • Highlight future transformational changes, initially focusing on the First Mile projects, with an opportunity to develop further
  • Conduct discovery of origin as-is processes and compare and map differences compared to  global ECOM process templates
  • Build relationships with the origin teams to facilitate integration and adoption of new first mile technology
  • Build processes to improve data standardization, quality and coverage, with a specific initial focus on EU regulation compliance,
  • Preparation of materials for various stakeholders
  • To work closely with the Business teams to align on business requirements and ensure alignment with the First Mile projects,
  • To make recommendations, proposal of standardisations and prioritisation methodologies for the Business teams within an agile project structure
  • Coordinate the rollout plans for various projects and communicate these with the First Mile Change lead, Service team and First Mile Project Manager
  • Provide updates and risks associated to activities assigned to the First Mile Product team in the format predefined for each of the projects

Skills:

  • Minimum 2 years’ experience as a business or data analyst within a system change/transformation area.
  • A degree in Business, Management, or related field or equivalent experience
  • Experience within the commodity industry or in supply chain is highly desirable
  • Proven numeracy, analytical and report writing skills
  • Ability to work independently and in a proactive manner.
  • Excellent communication skills and ability to engage in proactive ways with various teams within origin countries
  • A strong interest for commodity markets
  • Strong attention to detail
  • Fluent English required
  • Spanish or/and French speaking would be desirable

Summary

Connect One ECOM is a global transformation project that is bringing together everything the Group  does from a tech and data point of view. We will be delivering Connect OneECOM projects  effectively and professionally (First Mile – traceability, CTRM, ERP, MS365, key processes and ways  of working), to bring business benefits to our stakeholders across ECOM through the enhanced use  of technology, analytics, reporting and improved business processes.  

The BCM will work within a matrix management system with colleagues assigned to one or more  projects, working in project delivery teams led by Project or Programme Managers for project work. 

The Role 

The role of the Business Change Manager is to deliver assigned projects within the Connect One  ECOM programme to ensure that the impact of change initiatives across the projects are understood  by all stakeholders, and that those impacted by the change are supported and prepared to adopt  new ways of working.  

They will ensure that changes to business processes, systems, technology are identified, mitigated  and that future benefits and project progress is communicated and that changes to technology, ways  of working, processes and governance are embedded and sustained in order to deliver the desired business outcomes.  

At a project level, the Project Lead and/or Product Owner will direct them. Working within a set Change Management framework/methodology, key duties include:  

  • Conducting an as-is (assessment of current processes/ways of working/governance/technology), to be (identification of future processes/ways of working/technology needs) and gap analysis. 
  • Identifying what changes in processes, procedures and practices are needed to achieve the change and deliver the planned benefits 
  • Identifying and preparation of risk mitigation tactics  
  • Identification and management of anticipated resistance to change  
  • Development and delivery of actions for change management levers: assessment of as-is/to be, gap analysis, change management strategy per country, communications plan, sponsor/stakeholder roadmap, training plan, anchoring plan. 
  • Define, measure and report success metrics and monitor change processes
  • Create/manage communications across the project, for the product/project owner, in line with the agreed communication plan, ensuring consistent and clear messages that maximise engagement and ownership in individual businesses. 
  • Design and deliver (in conjunction with external providers, technology and local business owners/change champions) user and super-user training 
  • Design and deliver change adoption program in country (change champions, local symbols/communications) 
  • Manage feedback loop of user experience in testing/training/deployment and anchoring to ensure the voice of the customer/our colleagues in heard, concerns addressed and milestones/improvement recognised. 

Skills & Experience: 

  • 3-5 years change management experience delivering technology change with proven  understanding of processes involved in introducing technology-related business changes to  the business.  
  • Change management qualifications (Prosci/Agile/ADKAR/ACCMP/CCMP)
  • Experience of working within a similar multi entity/global environment with developing countries – soft commodities would be an advantage but not essential.  
  • Experience using proven change methodology, reporting and change frameworks
  • Advanced PowerPoint and presentation skills 
  • Excellent written and verbal communication skills; able to communicate with technical staff as well as business users and stakeholders at all levels 
  • Knowledge and experience of communications planning and delivery to support change initiatives, and able to clearly articulate messages to a wide variety of audiences
  • Proven negotiation skills and interpersonal fluency, able to establish and maintain strong relationships and relate confidently to users at all levels 
  • Previous experience in working effectively as part of a matrix, globally distributed team
  • Ability/willingness/passion to travel to origin countries (Mexico, Vietnam, India, Nigeria) where projects will be delivered 

Desirable Skills:  

  • Experience with either CTRM, Traceability (CSR) or ERP global deployments.
  • Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with, and the co-operation of, business and IT people 
  • Risk management skills 
  • Spanish or/and French speaking

North & South America

Please find information about our available open positions below. For Jobs specifically in Mexico, please use the link below.

Europe

Please find information about our available open positions below. For Jobs specifically in Germany, please use the link below.

Africa and Asia

Please find information about our available open positions below on this page.